Patchworks thoroughly scoped Success Partner’s needs and offered a tailored solution to fit their exact requirements, leveraging the Patchworks Netsuite Connector to sync with the multiple BigCommerce front-end sites. The solution provided by Patchworks automates all data services, such as product, pricing, orders and fulfilment from Netsuite across all 15 ecommerce stores, negating the need to manually duplicate entry to the back-end of each individual site.
With the connection in place, stock levels are also automated in parity across the websites stores, to provide a flawless customer experience for shoppers with up-to-the-minute stock availability. In addition to this, Success Partners needed an advanced custom functionality to automate the ‘fill or kill’ of items on certain orders. With the technical expertise from Patchworks, a bespoke connector was created which allows Success Partners to automate the flow of selectively fulfilling items on orders, whilst cancelling others that could not be fulfilled, and notifying their customers of the situation. For a specialised retail ecommerce agency such as Success Partners, adopting integrations powered by Patchworks means their clients can enjoy swifter delivery times, improved customer experiences and ultimately more profitable ecommerce sites for their clients.
As an agency, it’s imperative we’re responsive to our clients and throughout this project Patchworks brilliantly supported us to make changes on the fly as new business requirements surfaced, which was even more impressive considering the US to UK time difference.
“Our integrated systems have impressively increased conversion by 256% for our biggest client, making a huge difference in our service, and Patchworks has really helped change the game for us.
Director eCommerce and Marketing, Success Partners